Frequently Asked Questions
Everything you need to know about your Alpinestars order and gear.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for technical gear?
We offer a 30-day return window for all items. Products must be in original, unworn condition with all tags and packaging intact. Please note that safety equipment cannot be returned if the security seal is broken.
Do you offer international shipping?
Yes, Alpinestars ships to most countries worldwide. Shipping costs and delivery timelines vary depending on the destination and are calculated at checkout.
How do I ensure I am choosing the correct size?
Each product page features a comprehensive size guide. We recommend taking accurate body measurements and comparing them to our charts, as technical racing gear often has a more athletic, snug fit than casual apparel.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and localized payment options such as Apple Pay and Google Pay for a secure checkout experience.
Are your products covered by a warranty?
All Alpinestars products are covered against defects in materials and workmanship for a period of one year from the date of purchase. This does not cover damage caused by normal wear and tear, accidents, or improper use.